FREQUENTLY ASKED QUESTIONs
1. HOW LONG DOES MY EXPERIENCE LAST FOR? HOW LONG WILL IT TAKE ME TO FINISH THE GAME?
When the game starts, you have 60 minutes to escape, so the game never lasts more than an hour. The exact time it’ll take you to finish the room depends on your puzzle solving abilities!
2. WILL THERE BE OTHER PEOPLE IN THE ROOM with us?
Nope! Although our rooms can host up to 6 people, all bookings are private, when you book the room, it’s yours for the hour!
3. How do I get there?
A Google map is located on our Contact page.
TRAINS
South Yarra: We are located only metres away from the South Yarra train station. Plan your trip with Metro Trains.
Hawthorn: We are located 150 metres away from Glenferrie train station. Plan your trip with Metro Trains.
St Kilda: There are no direct trains to St Kilda. We suggest a Bus or Tram.
TRAMS
South Yarra: Trams operate along Toorak Rd, as well as Chapel St which is only metres away. Plan your trip with Yarra Trams.
Hawthorn: Trams operate along Glenferrie Rd, with Tram 16 stopping at our doorstep (Stop 72). Plan your trip with Yarra Trams.
St Kilda: Trams operate along Nepean Hwy (with Tram 3/3a & 67 stopping 350m from our venue (Stop 34). Alternatively, Tram 16 passes the iconic Luna Park stopping 350m from our venue on Carlisle st (Stop 33). Plan your trip with Yarra Trams.
PARKING
We do not advise this option as many of our venues are located within areas containing strict parking restrictions. However all have paid parking within the local area. We suggest using Parkopedia to find your closest car park.
4. When should I arrive? What if I’m late?
We recommend arriving 10 – 15 minutes before your booking in order to give you enough time to pop your things away and get safety briefed before you start your room! If you happen to be running late it is no issue, however, we do need to start your timer 15 minutes after your booked time. If you arrive after your timer starts, we will get you briefed and in there as quickly as possible in order to reduce the time lost!
5. What to Bring? Any suggestions before we start the escape game?
All you need in order to complete the room is yourself and your team! We do recommend popping to the loo before your game for an uninterrupted experience but other than that we’ll do the rest!
6. Am I going to be physicalLY trapped inside the room?
No. Safety is always our first priority. The entrance is unlocked and you can leave at any time.
7. Is there an age limit?
No. However under 16 year olds must attend with an adult.
8. My 10 year old really wants to do an escape room with their friends, is there any appropriate for children?
All of our puzzles are designed for adults, however, we do have multiple child-friendly themed rooms that are a little less challenging and can be solved with the assistance of an adult! We do however recommend that for groups of players 10 and under, you contact us first to ensure the experience is what you’re after.
Our family-friendly rooms include: Cluemanji, The Nine-Nine, The Black Pearl, Monterz Ink, Secret Agent Man, Strangest Thing
9. I HAVE A LARGE GROUP OF 15, CAN WE ALL PLAY TOGETHER?
Our rooms can host a maximum of 6 players each. This means your team will have to split up into multiple rooms depending on your team size. Since we run all sessions at the same time, your teams will still be getting in and out around the same time!
10. What's the ideal team/group size for an escape room?
That depends on your preferences! Our rooms can host up to 6 players however we recommend a team of 3-4 for maximum enjoyability!
11. Is it possible to book in for special events and corporate team building activities?
Absolutely! Please visit the bottom of our home page for more information! You can also email our marketing team at marketing@rushescapegame.com.au for queries and tailored pricing!
12.DO YOU DO FOOD AND BEVERAGE PACKAGES?
Unfortunately we do not currently have the space to host any pre or post- game celebrations, however all of our venues are located nearby many bars and restaurants that can!
13. Are all rooms of equal difficulty?
We have many escape rooms, and they are each very different in terms of story, environment, and game flow, therefore each offers a different escape room experience. Just try one and feel the Rush. What’s more important is “Can you Escape?”
14. How do I change or cancel my booking?
Generally, no cancellations or refunds are available, however, you may reschedule your booking using the link contained in the confirmation email up to 2 hours before your booking time.
Note: You can reschedule your booking within 2 hours by sending an email to the venue you have booked with.
For South Yarra please email southyarra@rushescapegame.com.au, for Hawthorn please email hawthorn@rushescapegame.com.au. and for St Kilda please email stkilda@rushescapegame.com.au
15. Can I purchase a gift voucher and how do I redeem it?
Simply visit our Gift Vouchers page and follow the prompts. If you already have a voucher please click “REDEEM” for the corresponding venue. If your voucher does not state a venue or was purchased prior to the 15th of December 2019, please use the “South Yarra Redeem Voucher” link.
16. MY GIFT VOUCHER HAS EXPIRED, AM I ABLE TO EXTEND IT?
Absolutely! If your gift voucher has expired and you’d still like to play a room reach out to one of our venues and we’ll reissue you a new one!
17. I’VE LOST MY GIFT VOUCHER CODE, HOW CAN I FIND IT AND CHECK THE BALANCE?
Feel free to reach out to our team! They can search for that one for you and let you know how much is left on it!
18. YOUR PRICES HAVE CHANGED SINCE I RECEIVED MY VOUCHER, CAN I AMMEND THE PRICE?
That’s an easy fix! Reach out to one of our venues and we will send you a new voucher to match our current prices. We honour all old prices on vouchers provided!
19. My promo code won’t work on CHEAP Tuesday?
Yes, unfortunately, our Cheap Tuesday offer is not available with any other offer.
20. Are there any health conditions that would prevent a player from playing the escape room game?
Our aim is not to scare people. Also, there are no physically strenuous activities involved at all. That said, we expect that the enigmatic environment and game will raise people's adrenaline levels. If you have any special conditions or questions, please email us.
Our venues are all located within heritage-listed buildings that make up the iconic architectural landscape of Melbourne, some with multiple flights of stairs that may affect those with mobility needs. Please contact any venue for additional support and room suggestions.
Some of our next-generation rooms do include crouching and tight spaces that may affect those with mobility needs. Please contact any venue for additional support and suggestions.
Please note: our Hacksaw and Conjoining rooms are unsuitable for players with pacemakers. Please contact the venue directly for more information at hawthorn@rushescapegame.com.au or stkilda@rushescapegame.com.au
21. CAN I PAY CASH?
Unfortunately for the safety of our team, our premises are cash free. We can only accept card payments.
22. Where can I find the terms and conditions?
Look at the bottom of our page. You will also have to sign a liability waiver before the game starts.
23. I'm a potential investor (franchise partner), what do I do?
You can contact us via email marketing@rushescapegame.com.au, and our management will call you back in 2-3 business days.