PRIVACY POLICY

IMPORTANT NOTICE PLEASE READ

This privacy policy has been compiled by Rush Escape Game Pty Ltd (referred to here as “Rush Escape Game”, “our”, “us”, “we”) to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. 

This Privacy Policy is in addition to any other terms of service applicable to the Site (rushescapegame.com.au). We do not make any representations about third party web sites that may be linked to the Site.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. If we make any material changes we will notify you by email or by means of a notice on this Site prior to the change becoming effective. We welcome your comments and feedback.

What personal information do we collect from the people that visit our website

When making a booking on our site you are asked to enter your name, email address, phone number, or other details to help you with your booking.

When do we collect information?

We collect information from you when you are making a booking, responding to a survey or to marketing communication on our Site.

How do we use your information?

We may use the information we collect from you when you are making a booking, responding to a survey or to marketing communication,or use certain other site features in the following ways:

  • To improve our website in order to better serve you;

  • To allow us to better service you in responding to your customer service requests;

  • To administer a contest, promotion, survey or other site feature;

  • To quickly process your transactions;

  • To send periodic emails regarding your order or occasionally other products and services.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential. 

All bookings managed by Bookeo and the payments are processed through Paypal, therefore no information is stored or processed on our servers. While all sensitive/credit information you supply is encrypted by the latest cutting-edge consumer protections technologies, before disclosing your personal information on any of these websites, we advise you to examine the terms and conditions of using these Web sites and their privacy 

Do we and 3rd party services use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.

  • Understand and save user's preferences for future visits.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

  • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies, some features will be disabled and it will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

However, in the unlikely event that some features are degraded, you can still make a booking over the telephone.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Our web site may include social media features, such as the Facebook Like button and widgets, such as the Share This button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.

We will take the following responsive action, should a data breach occur:

We will notify the users via email  within two business days or as soon as reasonable.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.

  • Process bookings and to send information and updates pertaining to bookings.

If at any time you would like to unsubscribe from receiving future emails, you can

Email us at southyarra@rushescapegame.com.au and we will promptly remove you from ALL correspondence.

Contact Us

If there are any questions regarding this privacy policy you can contact us.

Rush Escape Game
160 Toorak Rd, South Yarra, VIC, 3141
and
606 Glenferrie Rd, Hawthorn, VIC, 3122
and
L1, 100 Barkly St, St Kilda, VIC, 3184


Last Edited on the 30th of May 2022